Reflection
When I saw the opening quote, it reminded me of a lunch I had last week with a couple of key leaders from our HealthCare Pharmacy executive team.
We were having an enjoyable conversation with much reminiscing.
The three of us shared our gratitude in knowing that we had been blessed to be able to play a part in building something special at HCP.
That “something special” was our culture.
Our culture was our differentiator.
For years, our biggest competitor could not understand how they could not get their foot in the doors of the customers we served.
It was our culture.
The culture of any organization, family, or team is the beliefs and values held and demonstrated through the behavior of the members of each.
The culture is “how you do things.”
The culture determines how you treat your customers.
The culture determines how you treat each other.
All organizations, teams, families, etc… have a culture…by design…or default.
The three of us recalled how our executive team decided to design a new culture.
Our culture redesign began when I shared an idea with the executive team. I proposed we name our executive team the “Phoenix Group” because we were going to “burn the old” and rise from the ashes and be “born again,” as noted about the Phoenix in Greek mythology.
I wasn’t saying that our old ways of doing business were wrong; I was simply saying we needed to do many things differently if we were going to achieve our vision for the organization…To Be a dynamic world-class pharmacy based on traditional values. (Our Vision)
It took over two years for the organization to rise like a Phoenix, but it was worth the journey…our results spoke for themselves.
On a side note, early in our Phoenix Group movement, our name changed to the “74 Team.” Take a look where “P” and “G” lie on your phone dial, and you’ll see how we came up with “74.”
…we also had a way of keeping things simple. 🙂
Questions
What is your vision for the future state of your life?
What goals will you need to achieve to get there?
What changes do you need to make to your current culture to help create a new path for your journey?
Said differently, what beliefs and behaviors need to stop and what beliefs and behaviors need to begin so you won’t stay where you are? (See the opening quote).
Facts
To not “stay where you are” involves taking three steps in a new direction…
- Place the new vision in God’s hands each day and ask Him for the strength and energy to
- Start and
- Continue
You “start” by reducing to writing the new vision you will chase and the beliefs and behaviors (culture) you need to develop and embrace to facilitate your journey on this new path.
You “continue” by simply continuing.
and
Never stop asking for Him to help you throughout.
None of this is rocket science.
I always write from experience.
2 Corinthians 5:17, “Therefore, if anyone is in Christ, he is a new creation. The old has passed away; behold, the new has come.”
P.E.A.C.E.
Jay@EagleLaunch.com
P.E.A.C.E.ful Living…
Plan – A dream/goal remains a dream until it is put into writing. Putting your dream or goal in writing is the first step in creating a PLAN to achieve it. When you fail to plan, you plan to fail.
Effort – Turning your dream/goal into reality requires a commitment to putting forth consistent and focused EFFORT toward the execution of your plan. Nothing great in life happens without working hard.
Attitude – Your chances of achieving your dream are exponentially increased if you believe you will achieve it. Always remember that your ATTITUDE determines your altitude in life.
Community – Nothing great in life happens by doing it alone. The chances of achieving your dream expand as your COMMUNITY of positive mentors and coaches expand. You become the average of the five people you spend the most time with…and yes, spending time with “people” through books and instructional videos factors into your average.
Energy – Chasing and achieving your dream requires optimal levels of mental, physical, and spiritual ENERGY. Take care of yourself; no one else will.
Well, as usual, perfect timing…really. Last week I just lost the largest client we had to date. The circumstances were less than legitimate. I was devastated, dejected and cried “like a little girl” for about 20 minutes. I thought of your story about sending flowers to one of your biggest client losses. It took EVERYTHING in me to suck- it-up and do the same type of thing AND formally congratulating the business that “took” the client from us. I also thought of my mentor and friend, Dr. Terry Henley, telling me that “Failure only sharpens your sword.” It hurts but this really IS the process of getting better and truly building a “classy” reputation industry wide.